Kane’s strong performance reflects continuing focus on client satisfaction
Welcome to the latest edition of the Kane newsletter, ‘LPI News and Views’. In this issue, we detail the findings of our latest client survey, provide an update on developments across Kane LPI, discuss fund activity with Matthew Charleson and consider the challenges faced by investment companies in countering the financing of terrorism.
In recent months, the Kane LPI team has been a hive of activity. 2015 proved to be one of our strongest years to date, with our robust performance reflecting our ability to expand our range of services to support the ongoing success of our existing clients, as well as to build on our already strong core client base.
Our overall performance is intrinsically linked to that of the organizations we work with. As a fully integrated supplier, we support their growth plans and equally benefit from them. 2015 saw a number of our clients strengthen their asset bases and we were there every step of the way, developing new products and features to suit their distribution channels, whilst ensuring a quality level of service to help retain their existing asset/customer base. We see this ability to flex in response to their changing needs as integral to our longer-term client relationships.
In addition, for the fourth year running, our expansive business development program enabled us to secure a number of new client wins.
Our strong performance owes much to the strength of our global network of offices, with operations in key offshore markets such as Bermuda, Malta and Dubai. In recent months, we have formed a new US division, Kane LPI Solutions (USA), Inc. in Duluth, Georgia; and we continue to seek opportunities to expand our international footprint.
In Malta, we recently received recognition as a Fund Administrator in terms of Article 9A of the Investment Services Act Cap 370 of the Laws of Malta. We have also significantly strengthened our management and administration hub on the island, with a series of appointments serving to boost ur expertise on a number of fronts, including: business development, IT, data analysis and project management.
Our approach has always been based on close collaboration, and we are keen to get client feedback on our performance. In our latest customer survey, the response has been extremely positive, with the LPI team being rated ‘excellent’ or ‘very good’ across virtually every category, from responsiveness and quality of service through to flexibility in operational processes and system capabilities.
The direction that we take as we move forward will always be influenced by the changing and expanding needs of our clients. In recent years, we have looked to evolve our product offering, extend our global reach, and enhance our administration platform to ensure we meet those needs, and we will stay true to this course as we forge ahead.
Group Chief Executive Officer and Managing Director
Kane LPI Solutions